🔧 Warranty & Repairs
Do your products come with a warranty?
Yes, all products sold at SlickPeak come with manufacturer warranties. Warranty periods vary by product category:
Keyboards & Mice: 1-2 years
Monitors: 3 years
Audio Products: 1-2 years
Storage Devices: 2-5 years
Docks & Hubs: 1-2 years
Webcams & Cameras: 1-2 years
Coverage includes manufacturing defects and hardware failures under normal use.
EU Customers: You benefit from a minimum 2-year legal warranty under EU Consumer Sales and Guarantees Directive (1999/44/EC). During this period, you are entitled to repair, replacement, price reduction, or refund for defects existing at the time of delivery. The first 12 months of this legal warranty are covered by SlickPeak directly; after that, claims are handled through the manufacturer.
US Customers: Warranty terms follow the Magnuson-Moss Warranty Act. Full warranty terms are provided with each product or available upon request.
Exclusions: Accidental damage, unauthorized modifications, normal wear and tear, and damage from improper use are not covered.
How do I make a warranty claim?
To make a warranty claim:
1. Contact our support team at support@slickpeak.com with:
- Your order number
- Product name and model
- Detailed description of the issue
- Photos or video showing the defect
2. Our team will review your claim within 1-2 business days.
3. If approved, we will provide instructions for returning the item or initiating a manufacturer claim.
EU Customers: With our 2-year EU legal warranty coverage, you can choose between repair and replacement (unless one option is disproportionately expensive). Claims are processed without unnecessary delay as required by EU law.
For certain brands (Logitech, Sony, Samsung, Dell), claims may be processed directly with the manufacturer. We will facilitate the process and provide necessary purchase documentation.
Please retain your proof of purchase — it is required for all warranty claims.
What is NOT covered under warranty?
The following are generally not covered under standard warranty:
- Accidental damage (drops, spills, impacts, power surges)
- Unauthorized repairs, modifications, or tampering
- Normal wear and tear (faded keycaps, worn mouse feet, battery degradation)
- Damage from improper use or installation
- Cosmetic damage not affecting functionality
- Software or driver issues (covered by separate software support)
- Products purchased from unauthorized resellers
- Loss or theft
EU Customers: The EU legal warranty covers defects that existed at the time of delivery. It does not cover damage caused by normal wear and tear or by the consumer after delivery. If a defect appears within 6 months of delivery, it is presumed to have existed at the time of delivery (burden of proof shifts to the seller after 6 months).
If your issue falls outside warranty, we offer repair services at competitive rates. Contact our support team for a quote.
Can I purchase extended warranty?
Yes, we offer extended warranty plans for select products at checkout:
Plan Options:
- 2-Year Extended Warranty: Covers the same defects as the manufacturer warranty
- 3-Year Extended Warranty: Available for select electronics
Coverage: Extended plans cover manufacturing defects and hardware failures after the standard warranty expires.
If you did not purchase an extended warranty with your original order and would like to add one, please contact our support team within 14 days of purchase.
EU Customers: Extended warranties are optional and provided in addition to your statutory 2-year EU legal warranty rights. The extended warranty does not replace or limit your statutory rights.