Help Center

Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times by region:

United States & Canada: 3-7 business days
Europe: 7-14 business days
Asia-Pacific: 7-12 business days
Middle East & Africa: 10-20 business days
Latin America: 10-20 business days
Rest of World: 10-20 business days

Shipping costs are calculated at checkout based on your location and order weight. Free standard shipping is available on orders over $75 within the contiguous United States.

EU Customers: For deliveries within the European Union, all prices include VAT where applicable. Customs duties and import taxes for non-EU shipments are the responsibility of the recipient in accordance with EU Customs regulations.

US Customers: We ship to all 50 states, including Alaska and Hawaii. Additional shipping charges may apply for remote areas.

Shipping fees are calculated at checkout based on your delivery address and order weight:

Domestic (United States):
- Standard Shipping: $5.99 (Free for orders over $75)
- Express Shipping: $14.99 (2-3 business days)
- Priority Shipping: $24.99 (1-2 business days)

International:
- Standard International: Calculated at checkout (typically $15-$45 depending on destination)
- Express International: Available for select countries, calculated at checkout

Tracking is included with all shipping methods. Shipping fees are non-refundable for change-of-mind returns (original shipping costs will be deducted from the refund).

EU Consumers: Under EU Consumer Rights Directive, when exercising your right of withdrawal, you are responsible for the cost of returning goods unless we agreed otherwise or the item is defective.

Once your order is shipped, you will receive a shipping confirmation email containing:

- A tracking number
- A direct link to track your package
- The carrier name (UPS, FedEx, USPS, DHL, or local carrier)

You can also track your order by:
1. Logging into your account and visiting "My Orders"
2. Using the tracking link sent to your email
3. Entering your tracking number on the carrier's website

Tracking information may take 24-48 hours to appear after shipping. If your tracking status has not updated for more than 5 business days, please contact our support team.

For EU customers: If a package is lost during transport, we are liable under EU Consumer Rights Directive Article 20. Please contact us and we will initiate an investigation with the carrier.

If your tracking status shows "Delivered" but you have not received your package:

1. Check with neighbors or building management.
2. Wait 24-48 hours — carriers occasionally mark packages as delivered before actual delivery.
3. Check around your property for safe-drop locations.
4. Contact the carrier directly with your tracking number.

If the package is confirmed lost or stolen:
- Contact us within 7 days of the delivery date.
- We will file a claim with the carrier on your behalf.
- We will either reship your order or issue a full refund within 5 business days.

EU Customers: Under EU law, the risk of loss or damage to goods passes to you only upon physical possession. If your package is lost in transit, we bear full responsibility and will provide a replacement or refund.

US Customers: We follow FTC guidelines regarding lost packages and will ensure you receive either your order or a full refund.

Yes, we ship to PO boxes via USPS. We also ship to APO, FPO, and DPO addresses for military personnel.

Please note:
- Shipping to PO boxes and APO/FPO addresses may take longer than standard delivery.
- Express and Priority shipping options are not available for these addresses.
- Some carriers (UPS, FedEx) cannot deliver to PO boxes. Orders to PO boxes will be shipped via USPS.
- APO/FPO shipments are subject to USPS weight and size restrictions.

For EU customers with diplomatic or military addresses, we ship via appropriate international carriers. Please contact our support team for specific arrangements.