🛒 Orders & Ordering
How do I place an order on SlickPeak?
Placing an order on SlickPeak is quick and secure:
1. Browse our product catalog and select your desired item.
2. Choose your preferred specifications (color, size, capacity) from the available options.
3. Click "Add to Cart" and review your items in the shopping cart.
4. Proceed to checkout and enter your shipping address.
5. Select your payment method — we accept Visa, Mastercard, American Express, Discover, and PayPal.
6. Review your order summary, including taxes and shipping costs, then click "Place Order".
You will receive an order confirmation email within minutes. For EU customers, your order confirmation serves as proof of purchase and includes your statutory right of withdrawal information.
Orders are processed within 1-2 business days. During peak seasons (Black Friday, Christmas), processing may take 3-4 business days.
Can I modify or cancel my order?
You may modify or cancel your order within 1 hour of placing it, provided it has not yet been shipped. Please contact our support team immediately at support@slickpeak.com with your order number.
If your order has already been shipped, we cannot modify or cancel it. In this case, you may return the items once received in accordance with our Return Policy.
EU Consumers: Under EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your items without providing any reason (see our Returns section for details).
How long does order processing take?
Orders are typically processed within 1-2 business days (Monday through Friday, excluding public holidays).
Processing time estimates by order type:
- Standard orders: 1-2 business days
- Express orders: Same business day if placed before 12 PM EST
- Pre-orders: Processed on the release date specified on the product page
Once your order is dispatched, you will receive a shipping confirmation email with tracking information. Processing and shipping times are combined to calculate your estimated delivery date.
Will I receive an invoice for my purchase?
Yes, an electronic invoice/receipt is sent to your registered email address immediately after your order is placed. This document includes:
- Order number and date
- Itemized list of purchased products
- Unit prices, quantities, and total amount
- Applicable taxes (VAT/GST where required)
- Shipping costs
- Billing and shipping addresses
For EU customers: Your invoice includes all required VAT information in compliance with EU VAT Directive (2006/112/EC). If you need a formal VAT invoice for business purposes, please contact our support team with your VAT number and we will provide one within 1-2 business days.
For US customers: Sales tax is collected in accordance with applicable state laws following the South Dakota v. Wayfair, Inc. decision.